Stop Insurance Payment Fraud with Confirmation of Payee

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With the newly implemented CoP rule changes, insurers are finally able to verify payee bank accounts with the same accuracy banks have benefitted from since 2019.


This allows insurers to prevent high-value fraud attempts by confirming that beneficiaries genuinely own the accounts they present.


Reduce operational cost and complexity caused by payment failures, errors, and manual identity checks.

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See how CoP reduces fraud, accelerates payouts and protects your claims operations

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Why the Insurance sector Needs Confirmation of Payee

Insurance fraud carries disproportionately high financial impact compared to other sectors. While transaction volumes are lower, average attempted fraud sits at £13,400, far higher than typical consumer APP fraud (£2,000) or even business payments (£11,000). Investigating fraud is labour-intensive, costly, and the money is often unrecoverable.

Industry figures highlight the trend:

  • Aviva reported a 14% rise in fraud claims in 2024, driven partly by the cost-of-living crisis.

  • 9,250 bogus claims totalling £120M were uncovered in a recent year—before insurers even had lawful access to CoP-grade verification.

  • Fraud has evolved from “crash-for-cash” to false repair bills and impersonation attempts, where funds are redirected to an account the policyholder does not own.

Insurance payouts represent high-value targets, and the lack of reliable beneficiary verification has historically enabled:

  • Bogus claims

  • Redirection to mule or third-party accounts

  • Misallocated payouts in complex commercial or multi-beneficiary policies

  • Issues in life insurance where 62% of policies lack a named beneficiary

  • Errors and payment mismatches during probate or estate management

What’s Changed? The New CoP Rules

CoP was originally restricted to retail banking channels. Corporates (including insurers) couldn’t use it to verify claims, suppliers, payroll, or Direct Debits.


Rule changes now permit full corporate use, enabling insurers to:

  • Validate beneficiary accounts for payouts
  • Confirm the identity of claimants, brokers, repairers and suppliers
  • Prevent both fraud and misdirected payments
  • Improve payment-success processes and reduce remediation workload
  • Apply the same “Green Tick” security used in UK banking to every outbound payment

This is a high-value shift for the entire sector, and it’s particularly urgent given the government’s insurance fraud task force aiming to “strengthen data security measures to stop fraudsters using customer details to target people.”

Use Cases

Life Insurance Payouts
Verify that named beneficiaries genuinely own the bank accounts given—critical where 62% of policies lack pre-declared beneficiaries.
Motor Claims & repair Bills
Confirm that repair payouts go to either the policyholder or approved repairer, reducing the rise in bogus bills.
Lost, Stolen, Damaged Goods
Ensure individuals claiming compensation cannot divert funds to unverified third-party accounts.
Broker Bank Details
Detect mule or fraudulent accounts when brokers fail to pass on premiums, providing an extra protection layer.
Premium Establishment / New Policy Setup
Prevent policies being set up by third parties using incorrect bank details.
Invoice & Supplier Bank Details
Reduce invoice-redirect fraud and ensure supplier accounts match their legal trading names.
Salary File Validation
Protect against payroll fraud, modern slavery risks, and misdirected salary payments.
Direct Debit Establishment
Improve DD success rates and limit misuse of incorrect or fraudulent bank details.
Refunds & Overpayments
Protect high-risk refund transactions where account ownership must be confirmed independently.

Learn more about how Confirmation of Payee works

See how CoP reduces fraud, accelerates payouts and protects your claims operations

Name*
Company*
Job Title*
Phone Number*
Company Size?*
What challenge are you facing?

We will contact you about your request and about services we provide to you or you provide to us. We will not sell your details to third parties for marketing purposes. Please see our Privacy Statement for more information on how we use your personal data.

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Thank you for requesting a demo, a member of our team will be in touch soon to arrange