Energy and utilities payment solutions

For the last two decades, PayPoint has a proud history of facilitating the collection of payments on behalf of utility companies

It has been our continued privilege to be a trusted partner to established clients within this sector.

Through our trusted partnership approach, our products and services have been designed specifically to provide your customers with a seamless payment journey, featuring a range of flexible payment solutions. At the same time, our payment solutions will increase automation and reduce costs for you. By streamlining manual processes and providing a real-time view of all your transactions, we bring convenience and efficiency to how payments, refunds and arrears are dealt with.

Our network of 30,000 retail outlets, along with our innovative omnichannel payment solution, MultiPay, we are uniquely placed to offer our clients both cash and digital payment collection methods without the need to use multiple suppliers.

Cash and digital payment collection methods

Open Banking solutions

Our solutions can assist with making better-informed financial decisions while offering easier ways to pay and reducing your payment collection costs.

MultiPay

MultiPay is our omnichannel payment solution, supporting a totally seamless payments journey via our full suite of payment channels.

Pre-payment and bill payments

Many customers find it more convenient to pay bills and top-up in cash via the in-store terminal.

The benefits of our payment solutions

Cost saving Our payments solutions are based on transparent and competitive pricing, delivering costs savings against competitive solutions.
Real-time transaction data across all payment channels Providing immediate access to the information you need in seconds.
Customised client-branded payment channel suite Choose between our white-label solution or access our APIs to seamlessly integrate your customer payment journeys into your customer-facing portals. This can include self-sign-up for Direct Debits, recurring card payments and real-time rent statements.
Fast, real-time data Our event streamer delivers transaction data directly to your dedicated end point or to your CRM platforms, updating customer accounts instantaneously.
Robust, modern platforms Our systems are cloud-based and API-led providing a state-of-the-art platform with unrivalled uptime.
Supporting your customers Our Open Banking account information system can assist your customers with budgeting, conducting affordability checks and monitoring balances. This can enable you to offer real time assistance to your most vulnerable customers.
An extensive suite of fund disbursement tools To provide your customers with a variety of options to access vouchers via post, email or SMS.
Automated ways of chasing arrears Through our PayByLink service to enhance traditional digital payment methods.
A one-stop-shop supplier for all payment services No need for complicated arrangements with multiple suppliers.
Top third-party solutions We’re system agnostic and have integrations into other third-party solutions to create better products for our clients.

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