PayByLink allows organisations to overlay traditional digital payments with capabilities to reach out to customers with care, engaging with them sensitively and responsibly.
As a standalone solution or integrated with an existing CRM system, PayByLink lets businesses send tailored, personalised SMS or email reminders containing a payment link to increase engagement and reduce payment friction.
Offering this payment method improves interaction with customers, boosts collection rates, and elevates the overall customer experience.
PayByLink allows businesses to send personalised payment links directly to customers via SMS or email. SMS messages have some of the highest open rates compared to other communication channels, typically between 95% and 99%, with an average of around 98%, significantly higher than email open rates, which average 20–30%.
This approach supports traditional digital payment methods while improving engagement and payment completion rates. It gives customers flexibility to pay at a time that suits them, helping businesses collect payments more efficiently and deliver a better overall experience.
This process removes the need for businesses to take card details over the phone manually, reducing delays and improving security.
1: A payment link is generated for a specific customer or amount.
2: The link is sent by SMS or email, either manually or via CRM integration.
3: The customer clicks the link and completes the payment securely.
4: Payment confirmation is received, and transaction data is available through the client portal.
Designed for contact centres and remote teams
Implementing PayByLink is quick and easy. It is ideal for contact centres issuing one-off secure payment links via SMS or email without the costly expense of call masking services. The service is fully PCI secure, making it suitable for work-from-home teams. It can also be used to send regular payment reminders, helping businesses reduce arrears, particularly on small balances that are uneconomical to chase.
PayByLink recurring payments
PayByLink lets customers decide whether to make a single, one-off payment or set up a recurring payment on their account. Quick, easy, and flexible payment plans take the strain out of arrears collections for both customers and businesses.
Customers receive a secure payment link by SMS or email, which they can open on their device to complete payment.
Yes. PayByLink is fully PCI compliant and removes the need to take card details over the phone.
Yes. PayByLink can integrate with existing CRM platforms to send automated payment reminders.
Yes. It works well in both office-based and home-based contact centre environments.
Yes. Customers can choose to make a one-off payment or set up recurring payments using PayByLink Recurring Payments.
*20+ SMS Marketing Statistics (With Sources) to Know in 2025 | SAP Emarsys
23 May 2024
Please complete your details and we will get in touch with you as soon as possible.
We will contact you about your request and about services we provide to you or you provide to us. We will not sell your details to third parties for marketing purposes. Please see our Privacy Statement for more information on how we use your personal data.
Thank you for your enquiry, a member of our team will be in touch shortly
Offer seamless, branded card payment journeys with MultiPay’s web, API, and hosted solutions, with no infrastructure investment needed.
Discover PayPoint MultiPay for Open Banking and Confirmation of Payee solutions. Streamline your payments with our digital transformation tools and flexible payment options.
Simplify digital payments with MultiPay's tailored app solutions. Offer a secure, branded, and seamless payment experience on iOS and Android, enhancing customer satisfaction and retention.