Cash remains a critical payment option for many people. Our unrivalled local convenience network of over 30,000 PayPoint locations across forecourts, newsagents, and grocery stores ensures there is always somewhere to pay, including outside traditional retail hours. This provides flexibility for every customer choosing to pay by cash.
Real-time payment visibility across cash and digital channels
Event Streamer consolidates an organisation’s payment data points in real-time, making it easier to track and manage digital and cash transactions. Tracking cash alongside digital payments can be difficult to reconcile, but Event Streamer streams payment transactions to your CRM systems for a single view of customer payments across all channels.
Receiving real-time cash payment notifications helps businesses react quickly, improving operational efficiency and customer experience. Teams can avoid chasing payments that have already been made and act more sensitively with vulnerable customers in arrears or debt situations. Event Streamer also provides insights into customer payment behaviours and trends, helping organisations make better-informed decisions and optimise financial performance.
Our team are experts in user journeys and payments and can provide guidance on strategic payment journeys and customer experience transformation.
Event Streamer supports a wide range of industries, including utilities, government, local authorities, housing associations, and charities. It helps businesses track and manage payments in real-time, improving customer engagement, operational efficiency, and financial performance.
Arrears payment notifications – receive real-time notifications when a customer makes a payment in a PayPoint store, preventing unnecessary follow-up calls. Accounts can be updated instantly, confirming the customer has started contributing towards their outstanding balance.
Service reactivation – Event Streamer supports timely re-initiation of services dependent on payment, which is particularly valuable for customers who rely on cash.
Real-time transaction visibility – track retail cash over-the-counter payments and other MultiPay non-API transactions across all channels.
Single view of all payment channels – consolidate both cash and digital payments through the client portal for better reporting and oversight.
Automated messages and responses – streamline communication with customers, reduce manual effort, and enhance efficiency.
Payment management flexibility – create regular or instalment payment schedules directly in the system to support customer convenience and operational ease.
Customisable reporting and analytics – monitor payment patterns in real-time to gain insights into customer behaviours, optimise workflows, and make informed decisions.
Payment Event Streamer services provide real-time notifications when a customer makes a payment (including payments made in cash), allowing businesses to update systems and act immediately.
Event Streamer provides real-time notifications for retail cash payments made at PayPoint locations and other MultiPay non-API transactions.
Payment events are streamed directly into your systems as they occur, giving a consolidated view of cash and digital payments and removing delays between payment and confirmation.
Yes. Real-time notifications prevent teams from chasing payments that have already been made.
Yes. Event Streamer gives a single view of customer payments across all channels.
Yes. Contact centre and customer service teams benefit from immediate payment visibility, enabling them to manage customer interactions more effectively.
Please complete your details and we will get in touch with you as soon as possible.
We will contact you about your request and about services we provide to you or you provide to us. We will not sell your details to third parties for marketing purposes. Please see our Privacy Statement for more information on how we use your personal data.
Thank you for your enquiry, a member of our team will be in touch shortly
Distribute funds quickly and securely with PayPoint’s Open Payment Solutions. Choose from instant bank transfers, vouchers, or e-codes to support your customers efficiently.
Simplify digital payments with MultiPay's tailored app solutions. Offer a secure, branded, and seamless payment experience on iOS and Android, enhancing customer satisfaction and retention.
Offer seamless, branded card payment journeys with MultiPay’s web, API, and hosted solutions, with no infrastructure investment needed.