Welwyn Garden City, 25 April 2023: Today, PayPoint opens the annualsurvey for its 28,000 strong UK retailer partner network. This annual survey invites PayPoint retailer partners to give direct feedback to the company on overall customer experience and satisfaction, as well as suggestions on how to improve operations.
The survey, independently conducted by Savanta, takes respondents approximately 15 minutes to complete and also offers the chance to win one of 30 £100 Amazon vouchers in return for their time. It will be open until Friday 02 June 2023.
The process of gathering feedback from retailers is of huge strategic importance to the PayPoint business as it strives to provide the best services and features it can. Historically, feedback has influenced the below tangible changes from the business:
Launch of new commission-earning services, including the Counter Cash service, MyStore+ app, digital voucher sales and increased parcel volumes. As well as these services providing high value services to local communities, they have enabled retailers to boost their bottom-linerevenue during a time of economic uncertainty, with total commission up 25% year on year
Balance of contract charges being reduced and simplified when they apply, giving retailer partners a more straightforward understanding of what to expect, and lower cost for the removal of devices and services from stores.
Our survey has told us that retailers have emphatically appreciated this change, with a positive NPS and over a third finding the visits extremely helpful, so we have increased the number of visits that we make to hear from retailers directly and help them utilise the many new services in store to generate additional revenue.
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