PayPoint Launches Open Banking Payments into the Housing Sector with Thirteen Group

Welwyn Garden City, 1st August 2025

• Thirteen Group, one of the North of England’s largest housing associations, becomes the first social landlord across England and Wales to introduce Open Banking payments
  
  
• Thirteen customers can now make real-time, direct payments from their bank account in a few simple steps, no card details or lengthy forms needed
  
  
• Building on a robust partnership, the initiative continues to support Thirteen’s broader digital strategy to provide modern, customer-centric services.

PayPoint is proud to support Thirteen who are leading the way in the housing sector with Open Banking. This trailblazing move marks a significant leap forward in how Thirteen customers manage and pay their rent, adding a new way to pay which is faster, safer and more convenient than traditional card payments. PayPoint are proud to be offering this pioneering technology to the sector and driving wider adoption. 

This initiative builds upon an already successful partnership between PayPoint and Thirteen, which was first established in June 2024. At the core of the partnership, is ensuring customers have more control, more choice and a simpler way to manage their money. Not only does this innovation streamline the payment experience, but it has the opportunity to reduce transaction costs to Thirteen by bypassing card-processing channels.

The first year of the partnership saw the introduction of a range of additional payment channels, including PayByLink, which enables Thirteen staff to send pre-populated payment request links via SMS to customers. Since implementation, the feature has been met with positive feedback with a dedicated payments app subsequently launched, enabling customers to easily make payments through their own device.  

Since the app’s launch, Thirteen have seen cash transactions reduce by 14%, demonstrating a customer preference for the convenience of self-service tools. The app also enables barcode generation to support transactions at over 30,000 PayPoint stores nationwide, allowing Thirteen to move away from expensive, plastic rent cards.