Oxfordshire County Council

Confirmation of Payee

 

What was the challenge?


Oxfordshire County Council needed a secure and efficient way to distribute the Household Support Fund to more than 4,000 residents. Verifying beneficiaries bank details manually was time-consuming, created administrative burdens, and required residents to provide additional proof of bank account details, which could delay payments.


What was the solution?


The Council implemented the PayPoint Confirmation of Payee (CoP) service within its online application form. This allowed immediate verification of residents’ bank account details, eliminating the need for extra documentation and manual processing.

The results


By using the CoP service:

  • Payments were processed more efficiently, reducing administrative workload.
  • Residents experienced a faster and more user-friendly process, resulting in being able to access their support funds quicker.
  • The need for additional proof of bank account ownership was removed, streamlining the fund distribution.
  • CoP also ensured that bank details were correct before payments were made, reducing the risk for errors, misdirected funds as well as protecting against fraud. 


CoP has a wide range of benefits that can support many industries. For more information about our CoP services, visit our dedicated page. 

Oxfordshire County Council utilised the PayPoint Confirmation of Payee service to support the payment of the Household Support Fund to more than 4,000 residents. By embedding the Confirmation of Payee service in our online application form, we were able to verify the person's bank account details immediately. This streamlined process saved us from requesting additional proof of bank account details, ensuring a more efficient and user-friendly experience for our residents.
Julie Harsant, Financial Systems & Support, Oxfordshire County Council
At PayPoint, we’re committed to providing innovative Open Banking solutions that support Councils to deliver essential support more efficiently. By embedding CoP into their process, Oxfordshire County Council was able to ensure faster support funds to those who need them most.
Jo Toolan, Managing Director of Payments, PayPoint

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