Understanding a customer's financial circumstances is critical to delivering the right support, but traditional affordability assessments can often be slow, complex and reliant on outdated information. Through a collaborative pilot with ScottishPower, PayPoint demonstrated how customer-consented Open Banking insights can help create a clearer, more current view of affordability, enabling faster decisions, reducing customer friction and improving outcomes for both advisers and customers.
In this case study, you'll discover how ScottishPower used Open Banking-powered financial intelligence to streamline hardship fund assessments, reduce support times from 30 days to just one day, and provide advisers with a more consistent, evidence-based view of customer circumstances. You'll also explore how the utility sector can use real-time affordability insight to build more responsive, customer-centric collections and support journeys.
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