Royal Mail Shop - Over the Counter Service

Customers will be able to walk in with a parcel and buy Royal Mail Tracked 24-hour or Tracked 48-hour postage – all handled right at your counter.
Paypoint Retailer

Why choose Royal Mail Shop - Over the Counter Parcels Service

  • Drive more footfall Attract new and repeat customers by offering essential parcel services all day and every day with Royal Mail Shop.
  • Earn extra commission Boost your store’s income with commission on every parcel you process.
  • Easy to run on your PayPoint device Everything works through your PayPoint device with simple on-screen prompts and clear customer flows. No complex training needed.
  • Bespoke parcel technology with Collect+ Deliver the best in-store experience with Collect+ StoreScan technology and a self-adhesive label printer, making returns and drop-offs seamless for your customers.
  • Trusted brands, nationwide network Partner with Royal Mail for fast and reliable Tracked 24-hour and Tracked 48-hour postage, and with Collect+ for multi-carrier pickup and returns. Join over 14,000 trusted Collect+ stores nationwide and be part of the UK’s most accessible over-the-counter parcel network.
  • Stand out locally Differentiate your store from the competition by becoming the go-to destination for convenient, local parcel services.

Frequently Asked Questions

What are the requirements for offering Royal Mail and Collect+ parcel services in my store?

You will need access to a stable internet connection, space for parcel storage, and the ability to use the Collect+ app and label printer. Our team will support you with setup and training.

What technology do I need to handle parcels?

Collect+ provides in-store setup including the StoreScan mobile app and a self-adhesive label printer. For Royal Mail Shop Over the Counter service you just need your PayPoint device.

Which couriers and retailers does Collect+ work with?

Collect+ partners with leading carriers and eCommerce brands including Amazon, eBay, DPD, Yodel, DHL, FedEx, UPS, and more. Giving your customers access to a wide range of parcel services.

Is there a cost to join the Collect+ network?

There is no joining fee. We will provide the technology and onboarding support you need to get started as a Collect+ location.

Find out more about bringing Royal Mail and Collect+ parcel services to your store

Enquire now