Royal Mail Shop - Over the Counter Service

Customers will be able to walk in with a parcel and buy Royal Mail Tracked 24-hour or Tracked 48-hour postage – all handled right at your counter.

Essential parcel services for your community, in your store

We make it easy for retailers to become the go to place for trusted parcel services locally - saving your customers time and giving them more reasons to choose your shop.

With Royal Mail Shop Over the Counter, you can sell Tracked 24-hour and Tracked 48-hour postage directly at your counter. Simply enter the parcel details on your PayPoint device, take payment, and print the label for the customer to affix - no extra equipment required.

By offering both Royal Mail Shop Over the Counter and Collect+ services, your store becomes a vital hub for parcel convenience in your community. You’ll drive footfall, boost customer loyalty, and earn commission on every transaction – all through PayPoint.

Why choose Royal Mail Shop - Over the Counter Parcels Service

Drive more footfall Attract new and repeat customers by offering essential parcel services all day and every day with Royal Mail Shop.
Earn extra commission Boost your store’s income with commission on every parcel you process.
Easy to run on your PayPoint device Everything works through your PayPoint device with simple on-screen prompts and clear customer flows. No complex training needed.
Bespoke parcel technology with Collect+ Deliver the best in-store experience with Collect+ StoreScan technology and a self-adhesive label printer, making returns and drop-offs seamless for your customers.
Trusted brands, nationwide network Partner with Royal Mail for fast and reliable Tracked 24-hour and Tracked 48-hour postage, and with Collect+ for multi-carrier pickup and returns. Join over 14,000 trusted Collect+ stores nationwide and be part of the UK’s most accessible over-the-counter parcel network.
Stand out locally Differentiate your store from the competition by becoming the go-to destination for convenient, local parcel services.

Frequently Asked Questions

What are the requirements for offering Royal Mail and Collect+ parcel services in my store?

What technology do I need to handle parcels?

Which couriers and retailers does Collect+ work with?

Is there a cost to join the Collect+ network?

Find out more about bringing Royal Mail and Collect+ parcel services to your store

Enquire now

Sales Enquiry

Retailer Sales Enquiry

Please complete your details and we will get in touch with you as soon as possible

New to PayPoint?*

Yes

First Name*

Last Name*

Store Name*

Store Postcode*

Phone Number*

Email*

Your Enquiry*

How did you hear about us?*

We will contact you about your request and about services we provide to you or you provide to us. We will not sell your details to third parties for marketing purposes. Please see our Privacy Statement for more information on how we use your personal data.