Making Financial Support Faster, Simpler and More Accessible

Welwyn Garden City, 7 July 2026: Scottish Power partnered with AperiData, part of the PayPoint Group, to introduce a new digital affordability and budgeting service designed to make it quicker and easier for customers to access the support they need.

When someone reaches out for help, the last thing they need is a lengthy assessment, repeated questions about their finances or requests to gather and upload multiple documents. This new digital journey removes much of that burden by enabling customers to complete an affordability assessment and budget planner in just a few minutes.

By creating an instant view of a customer's income and essential household expenditure, Scottish Power’s advisers gain a clearer understanding of their financial circumstances, allowing hardship grants and other forms of financial support to be assessed more quickly and consistently.

For customers, this means:

• A faster, simpler way to access financial support.
• Less paperwork and fewer intrusive questions.
• Quicker decisions when applying for hardship assistance.
• A more personalised assessment based on their current financial circumstances.
• More time speaking with an adviser about the support available, rather than completing forms.

For Scottish Power, the new service enables advisers to spend less time collecting information and more time helping customers. It supports fair, consistent and evidence-based affordability assessments while improving the overall customer experience and reducing unnecessary delays.
Financial circumstances can change quickly, and when customers need help, timing matters. By investing in smarter digital services, Scottish Power is making it easier for customers to access support when they need it most.

This initiative forms part of Scottish Power's wider commitment to delivering better outcomes for customers in vulnerable circumstances. This partnership is helping to remove barriers to financial support, creating a simpler, faster and more compassionate journey that enables customers to receive the right help, at the right time.