Welwyn Garden City, 26 March 2024: PayPoint today announces a new partnership with Switchee, a data and insights company, which will allow residents to use their cash and energy credit vouchers to top up their energy credit in PayPoint stores.
According to Switchee’s Housing Fuel Poverty Index, one in seven social homes were in the grip of fuel poverty during the coldest period of January this year. This partnership will streamline the process of providing support to residents who have been identified as being at risk of fuel poverty.
Firstly, the households who are severely underheating their homes will be automatically flagged to housing providers, who can then reach out with personalised messages to residents’ Switchee devices. Housing providers can then deliver fuel poverty energy vouchers directly to the Switchee device meaning that residents can receive the support they need without any barriers such as having to respond to a phone call or email. This has proven to be effective as Switchee have received an 87% response rate out of the 300 households contacted so far.
Switchee devices measure the environmental conditions inside residents’ homes and housing providers can directly view this through a platform of insights. This makes it easy for housing associations to easily identify the homes at the highest risk of fuel poverty as well as measure the direct impact of issuing fuel poverty energy vouchers on the living conditions of residents.
Homes that fail to reach 18 degrees Celsius (the NHS recommended temperature from a health perspective) for more than half of the last 30 days are deemed at risk of fuel poverty.
PayPoint currently has more than 28,000 national retail partners, providing swift and local access no matter where Switchee customers are based.
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