Use real-time affordability insight and flexible account-to-account payments to build repayment plans around customers’ circumstances, not static assumptions.
AperiData provides insight.
Flex Pay recommends the right action.
PayPoint cVRP makes the payment within customer-approved parameters.
Moving beyond static repayment plans
Customers’ finances can change quickly. Income may fluctuate, essential costs can rise, and short-term pressure can become longer-term difficulty. Yet many collections of journeys still rely on fixed amounts, fixed dates, and broad affordability assumptions.
When a plan does not reflect what a customer can afford now, it can lead to failed payments, repeated contact, and avoidable escalation. It can also mean organisations miss the opportunity to spot financial pressure and offer support before payment is attempted.
Flex Pay helps organisations intervene earlier. It brings together PayPoint’s commercial Variable Recurring Payments (cVRP) capability and AperiData’s Account Information Services insights, helping to create flexible, sustainable repayment plans based on a customer’s current financial position.
Flex Pay is designed to make repayment plans work with customers’ circumstances, not against them. With the customer’s consent, AperiData analyses bank account data to build an up-to-date view of affordability. An intelligent decisioning layer then uses those insights, alongside repayment history and relevant behavioural indicators, to recommend when and how much to collect, or whether a plan should be adjusted.
PayPoint cVRP completes the journey by enabling recurring account-to-account payments within parameters approved by the customer. This connects affordability assessment, repayment decisioning, and payment collection in one responsive journey.
The result is a more customer-focused approach to collections, supporting organisations to make fairer, more informed decisions and maintain a clear record of why those decisions were made.
1. Customer consent
The customer gives permission to share bank account information and authorises a recurring payment arrangement through secure Open Banking journeys.
2. Up-to-date financial insight
AperiData analyses transaction data to identify income patterns, essential expenditure, financial commitments and potential indicators of vulnerability, helping to build a current view of affordability.
3. Intelligent recommendations
Flex Pay evaluates affordability insight, repayment history and relevant behavioural indicators to recommend an appropriate repayment approach, including when to collect, how much to collect and whether an arrangement should change.
4. A plan that can adapt
Repayment plans can be established, reviewed, and adjusted over time as a customer’s financial position changes, rather than relying on a one-off assessment.
5. Flexible collection
PayPoint cVRP enables recurring account-to-account payments within customer-approved limits, supporting variable amounts and timing while keeping the customer in control of the authorisation.
6. Ongoing monitoring
As new affordability signals become available, Flex Pay can reassess whether the arrangement remains suitable and recommend changes where appropriate.
Supporting responsible collections before payment is taken
One of the most important moments in a collections journey is the point before a payment is attempted. If the latest insight suggests a customer is under pressure, the right response may be to reduce, delay or restructure a repayment rather than risk a failed collection.
Flex Pay helps organisations use affordability insight to guide that decision, while cVRP provides the flexibility to act on it. This supports a more proactive approach, considering a customer’s circumstances before action is taken rather than waiting for detriment to occur.
What Flex Pay can help organisations achieve
A better experience for customers
For customers, Flex Pay can make collections feel less rigid and more relevant. Instead of being placed on a standard plan, they can be offered an arrangement informed by what their financial data shows they can manage.
Customers approve the payment parameters upfront and remain in control through their bank. Their repayment arrangement can then be reviewed as circumstances change, helping them stay within manageable limits and reducing the risk that a plan adds to financial pressure.
It is a more considered approach to collections, recognising that financial difficulty is not always straightforward and that the right support may need to change over time.
From one-size-fits-all to fit-for-now
Collections strategies should not be built around what a customer should be able to pay in theory. They should reflect on what the customer can afford in practice, using the latest available insight at the point of collection.
By bringing together PayPoint’s payments capability, AperiData’s Open Banking insight and intelligent decisioning, Flex Pay helps organisations build repayment journeys that are responsive, evidence-based and designed around better customer outcomes.
Ready to build more flexible, customer-focused repayment journeys?